What is AI In Action?

AI is transforming Support and Customer Experience (CX) at a rapid pace. While some leaders have already integrated AI into their operations, others are just starting. But how can AI deliver true value, and how do you get there?

To answer these questions, we’re bringing together industry leaders who have successfully deployed AI. They’ll share their real-world results, lessons learned, and practical strategies. Whether you’re looking for insights into effective AI implementation or seeking inspiration to get started, this is the event for you.

Save your seat for our 2.5-hour virtual event, hosted by TheLoops, happening Wednesday, December 4th, from 9:00 AM to 11:30 AM PST.

It’s an invaluable opportunity to hear firsthand experiences, discover actionable takeaways, and explore ideas that can make AI a driving force in your organization.

Why You Should Attend AI in Action

Realize AI's Potential in CX

Realize AI’s Potential in CX

Learn to identify AI use cases, overcome adoption challenges, and manage change with a focus on improving accuracy and efficiency in AI integration.
Overcome Challenges

Overcome Challenges

Explore common challenges companies face when implementing AI in customer support & success. Learn how to tackle these for a smooth transition.
Empower Agent Efficiency

Empower Agent Efficiency

Understand the benefits AI brings to support teams, including how it ensures agent efficiency, resolves issues faster, & delivers better customer outcomes.
Drive Impact & ROI

Drive Impact & ROI

Tie AI back to the bottom line. We’ll show you how to unlock AI’s full potential, achieve measurable business outcomes, and maximize your ROI.
Realize AI's Potential in CX

Realize AI’s Potential in CX

Learn to identify AI use cases, overcome adoption challenges, and manage change with a focus on improving accuracy and efficiency in AI integration.
Overcome Challenges

Overcome Challenges

Explore common challenges companies face when implementing AI in customer support & success. Learn how to tackle these for a smooth transition.
Empower Agent Efficiency

Empower Agent Efficiency

Understand the benefits AI brings to support teams, including how it ensures agent efficiency, resolves issues faster, & delivers better customer outcomes.
Drive Impact & ROI

Drive Impact & ROI

Tie AI back to the bottom line. We’ll show you how to unlock AI’s full potential, achieve measurable business outcomes, and maximize your ROI.

Meet Our Speakers

Daniel Rose

VP of Global Customer Experience, Alation

Kartik Yegneshwar

VP of Global Support & Technical Success, Gainsight

TheLoops AI many customers include Koho, an Intercom customer and forward thinking fintech. Join VP of User Success Monika as she shares more on how her team enabled Auto QA and improved their impact on customer support

Monika Aufdermauer

VP of User Success, KOHO

Mariena Quintanilla

Mariena Quintanilla

Founder, Mellonhead

Greg Giletto

Head of Customer and Product Support, Bloomreach

Lakshmi Rao

Director of Customer Support, Sauce Labs

Genady Rashkovan is one of many happy customers leading a Support team and benefitting from TheLoops AI

Genady Rashkovan

VP of Global Support, Tricentis

Mohan Achar Headshot

Mohan Achar

VP of Customer Support, Outreach

Matt Dunn

Head of Customer Success and Support, TheLoops

Event Agenda

For 5+years now, Mohan Achar has been navigating the evolving world of AI, moving beyond basic chatbots to unlock a new realm of possibilities. In this session, we’ll explore his insights on the most significant shifts in AI for CX operations over this period and discuss practical steps leaders can take to keep pace with today’s rapid changes. We’ll also dive into best practices for AI adoption, including securing employee buy-in and building a culture that embraces AI’s transformative potential.
One of the common questions CX leaders face surrounding AI adoption is how it will impact the day to day of their team. The reality for 2025 and beyond is that AI is here to stay, as a digital assistant and coworker. In this session, Monika Aufdermauer and Lakshmi Rao will share how they’ve supported their teams with AI adoption, across which use cases and share what it looks like to embrace AI and upskill at the leadership level.
In the past, investing in AI might have meant obtaining multiple point solutions. But all that did was create data silos, low adoption and lackluster transformation. In this session, Greg Giletto and Genady Rashkovan will speak to breaking out of the single solution mindset and address other AI skepticism that’s holding you back from strategic CX
Embracing AI for customer experience can feel empowering—but there are key factors every leader should consider before taking the plunge. In this session, Daniel Rose and Mariena Quintanilla will help you explore the critical questions to ask before deploying AI for CX, including how to set realistic expectations and create a scope and plan that’s effective without expecting overnight success. They’ll touch on what to know going in across your people, your process and your technology.
In B2B support, troubleshooting goes far beyond routine tasks like password resets. Agents frequently handle multi-layered issues that require nuanced understanding, industry-specific knowledge, and quick problem-solving. In this session, Kartik Yegneshwar will discuss how AI in the Enterprise can transform complex cases into streamlined, manageable workflows with a helpful framework of using a tickets lifecycle to tackle AI specific to CX ops.

Register Here

Wednesday December 4th | 9:00 am PST

Sign Up Today

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