Real Leaders, Real Improvements: What It’s Like To Have AI Transform CX Processes

Looking to improve your CX processes with AI but are unsure where to start?

This Fireside Chat offers a roadmap for next steps.

Two seasoned Support leaders, Colin Crowley of Maven Clinic and Lakshmi Rao of Sauce Labs, will dive into their journeys of identifying key areas for process and workflow optimization and share best practices on evaluating and implementing AI specifically for this aspect of CX ops.

With examples and quantifiable results to share, you’ll gain actionable strategies to help your team.

Come with questions, leave with answers—thats a guarantee!

Meet our Speakers

Lakshmi Rao

Director of Customer Support, Sauce Labs

Colin Crowley

Customer Experience Executive and Thought Leader

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