Today’s CX organizations are racing to adopt AI, but many stumble over the unseen groundwork required to make implementation of AI truly effective. According to a recent Gartner survey, technical implementation was cited as the top barrier to implementing AI.

Poorly integrated AI can create frustrated employees, inaccurate outputs, misuse of resources and higher costs. 

Anthony Broomes-Barbee, Director of Customer Support at Energage—took a different approach. He and his team prioritized AI readiness and were able to launch their first use case, AI Agent Copilot, in under 60 days.

During this Fireside chat, Anthony shared about preparing your people, your processes and your data for AI.

• Lessons From Anthony’s Proven AI Rollout

What worked, what he learned in the process, and how to adapt for your initiatives and goals.

• Getting Team Buy-in

Learn how Energage ensured adoption would be seamless across CX.

Come learn with us, watch recap today!