Monika Aufdermauer
VP of User Success, KOHO
Productivity Gains. Process Improvements.
An increase in CSAT.
These aren’t a pipe dream in CX–they are the direct impacts of AI especially when it comes to CX ops and improving Support quality.
KOHO, a forward leading Fintech company, was looking to revolutionize their CX+support operations, completely doing away with manual processes, limited quality assurance insights and skewed data.
Consolidation for Optimization
No strangers to traditional AI, they needed a better way to drive efficiency, uncover case insights, measure 100% of their support interactions and streamline their ability to align with their product teams in a data-driven yet present day way to impact business outcomes.
During our Fireside Chat on Wednesday, January 17th at 10:00 am PST, Koho’s VP of User Success, Monika Aufdermauer, will share a firsthand account of Koho’s Success Story.
- Hear how they moved away from 1% of tickets QA’d to 100% :
Auto QA is available for the taking and Monika will quell any resistance towards more data driven, AI driven investments.
- The impact of AI on improving collaboration with the product team:
Less “hunches” and trying to make a case, more real-time data and immediate business impact.
- Catching inefficiencies and reducing contacts per account:
Topics and insights highlighted duplicates and other inefficiencies that the Koho team was able to decrease by nearly 25%.
- The Urgency of This Shift:
Support leaders need to level-up and embrace AI or they’ll find their companies trailing behind.
Meet our Speakers
Monika Aufdermauer
VP of User Success, KOHO
Somya Kapoor
CEO and Co-founder
