About the job
TheLoops, an IFS company, is the first enterprise-grade AI Agent platform built for SaaS, CX, and mission-critical industries. Our AI Agents act as digital coworkers that are governed, secure, always learning, and working 24/7 to drive measurable business outcomes.
As we grow, we’re looking for mission-driven individuals to help us deliver the future of AI-powered operations.
At TheLoops we:
- Lead with curiosity: open to ask & learn with clear communication and respect for each other.
- Learn by making: we iterate fast to deliver tangible solution with humility.
- Listen to the Loop: to map our path to success and measure it with autonomy and empathy.
Why TheLoops Needs You
TheLoops empowers leaders and teams to transform their work through our innovative agentic platform, driving increased efficiency and operational scale across multiple large industry segments. We are looking for a dynamic builder and educator to create and implement a comprehensive, role- and industry-specific education program. This program will provide essential, unbiased guidance to help our customers effectively integrate AI into their enterprise operations. The ideal candidate will possess a strong blend of instructional design expertise, compelling technical storytelling abilities, and a deep understanding of modern AI applications.
What You’ll Do
- Plan, write, and edit tutorials, videos, webinars, guides and explainers that solve real‑world problems—from “What is Agentic AI” to “Build Embedded AI Workflows for Field Services in Automotive Industry”.
- Educational Content Creation (All Audiences)
- Translate complex concepts (embeddings, vector search, governance, compliance) into clear, step‑by‑step guidance tailored to job functions and verticals.
- Partner with SMEs across Engineering, Product, and Industry GTM teams to ensure accuracy, early access, and fresh perspectives.
- Collaborate with Brand, Design, and Video to produce compelling, on‑brand visuals and motion assets.
- Work with Product Marketing and Campaigns to weave educational assets into go‑to‑market motions, nurture streams, and customer onboarding journeys.
- Launch a learning destination within TheLoops featuring modular, role‑ and industry‑based learning pathways (e.g., AI Essentials for CIOs, Content AI for Developers, Compliance in Industrial AI).
- Operate a quarterly curriculum roadmap synchronized with product releases, partner launches, and customer pain points.
- Recruit and manage freelancers, instructors, and partner contributors to expand coverage while maintaining quality and voice.
- Establish governance for localization, accessibility, and content lifecycle (audit/retire/update).
Who You Are
We are an AI company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at TheLoops.
- Passionately curious about AI: You possess a working understanding of AI fundamentals, including LLMs, embeddings, prompt engineering, and vector databases, and you’re committed to staying at the forefront of this rapidly evolving field.
- A natural educator: You thrive on seeing others grasp new concepts and measure your impact by their breakthroughs in understanding.
- Technically adept: You’re comfortable diving into technical documentation, from code to research papers, and can confidently discuss complex topics with both developers and executives.
- A proven builder: You have a history of successfully creating and launching educational platforms, documentation portals, training programs, or learning communities. If not, you’re eager to demonstrate your capability in this area.
- Seamless cross-functional communicator: You excel at bridging communication gaps, effortlessly translating technical and business concepts between product managers, engineers, marketers, and customers.
Qualifications
- 6–10 years in education marketing, technical writing, developer or community enablement, or instructional design (8–12 years for Sr. Manager)
- Portfolio of multi‑format learning assets (courses, tutorials, videos) that drove measurable adoption / engagement
- Exceptional written and verbal communication—able to simplify technical jargon for any audience
- On‑camera or podcast‑hosting experience
- Experience with LMS platforms ( TalentLMS, Seismic or Equivalent)
Success in 3-6 Months
- Launch a learning destination within TheLoops with Getting started guides for our Agentic Platforms, AI Explained glossary, comprehensive Knowledge base and 20+ Video based learning guides.
- Strategy to and wire frame for complete learning paths (role‑based, industry‑based, and TheLoops‑product‑based).
- Publish 6–8 flagship AI + TheLoops tutorials per quarter, each earning ≥ 1000 unique organic views and a combined 90 % “helpful” rating across audiences.