We’re looking for a Customer AI Engineer who will work closely with our enterprise customers to ensure they successfully integrate, adopt, and realize value from TheLoops platform. In this role, you’ll serve as a technical advisor, solution architect, and trusted partner—helping customers leverage our AI-driven insights and workflows to transform their support operations.
You’ll combine your technical expertise, product intuition, and customer-first mindset to drive value for customers at every stage of their journey. This is a highly cross-functional role, working across Customer Success, Product, Sales, and Engineering.
What You’ll Do
- Act as the technical expert during customer onboarding and implementation, ensuring smooth integrations with TheLoops’ platform.
- Design and deliver customized solutions using TheLoops’ AI insights, predictive workflows, and APIs.
- Collaborate with customers to deeply understand their support tech stacks (Zendesk, Salesforce, Slack, etc.) and business objectives, tailoring integrations and recommendations to meet their goals.
- Lead technical workshops, demos, and training sessions to educate customers on best practices and advanced features.
- Partner closely with Product and Engineering teams to advocate for customer needs and influence the product roadmap based on feedback.
- Troubleshoot and resolve technical issues, working proactively to prevent churn and maximize customer satisfaction.
- Develop technical documentation, sample integrations, and reusable assets to accelerate customer success.
- Analyze customer usage patterns and success metrics to identify opportunities for expansion and deeper engagement.
You Might Be a Good Fit If You Have:
- 3–5+ years in a customer-facing technical role (Solutions Engineering, Customer Success Engineering, Sales Engineering, or Implementation Engineering) in a B2B SaaS company, preferably in AI, ML, or data platforms.
- Strong technical acumen: experience with APIs, data integrations, cloud platforms, and ideally some exposure to AI/ML concepts.
- Experience integrating SaaS platforms with CRMs, support platforms (like Zendesk, Salesforce, Gainsight), and other customer service tools.
- Excellent communication and problem-solving skills; ability to simplify complex technical concepts for non-technical audiences.
- Passion for AI and its potential to transform customer experiences.
- Ability to thrive in a fast-paced startup environment and wear multiple hats.
- Bonus: familiarity with LLMs, customer support workflows, or predictive analytics.
Why You’ll Love Working Here
- A chance to work with cutting-edge AI technologies transforming the customer support industry.
- A collaborative, supportive, and fast-moving startup environment.
- Competitive compensation, equity, and benefits.
- Flexible, remote-first culture.
- Opportunities for rapid career growth as we scale.