About TheLoops
TheLoops, an IFS company, is the first enterprise-grade AI Agent platform built for SaaS, CX, and mission-critical industries. Our AI Agents are like digital coworkers: secure, always learning, and working 24/7 to drive measurable business outcomes. As we grow, we’re looking for mission-driven individuals to help us deliver the future of AI-powered operations.
At TheLoops, we:
- Lead with Curiosity: We ask questions, learn, and communicate with respect for each other.
- Learn by Making: We iterate fast to deliver tangible solutions with humility.
- Listen to the Loop: We use data and feedback to map our path to success and measure it with autonomy and empathy.
Why TheLoops Needs You
TheLoops is revolutionizing how leaders and teams work with our agentic platform, driving unprecedented efficiency and scale across major industries. We’re looking for a motivated and resourceful Implementation Expert to be the primary technical force behind our customer deployments.
You’ll own the full project lifecycle for high-stakes implementations, guiding our customers’ support operations onto our cutting-edge AI Agent platform for a seamless transition. The ideal candidate will have a killer combination of technical smarts, a knack for solving tough problems, and the ability to speak fluently to everyone from the C-suite to individual contributors. You’ll thrive working autonomously in a fast-paced environment with a deep understanding of what our customers need to succeed.
What You’ll Be Doing
As a key member of our Customer Deployment team, you’ll be the primary technical expert for customers. This means you’ll be:
- Leading with Discovery: Diving deep with customers to understand their unique needs, data, and integration points.
- Architecting Solutions: Analyzing their current workflows and content to recommend how they can best leverage TheLoops’s capabilities.
- Building and Configuring: Bringing the platform to life by building AI agents, configuring the platform, and setting up all integrations, workflows, and dashboards.
- Strategizing and Executing: Creating implementation plans, managing timelines, and performing critical data migrations from their legacy tools to TheLoops.
- Empowering Users: Hosting training sessions and workshops to ensure customer support agents are experts on our platform.
- Being a Champion for Our Customers: Providing ongoing support and troubleshooting to guarantee a smooth transition and long-term success.
- Collaborating Across the Board: Working closely with our sales, engineering, and product teams to tackle challenges and ensure a seamless customer experience.
What We’re Looking For
We are an AI company, so you should approach your work with a growth mindset and find ways to leverage AI to make faster, smarter decisions.
- You have at least 5+ years of experience as a Technical Consultant or Implementation Engineer, with a solid understanding of professional services.
- You’re passionate about AI and possess a working understanding of concepts like LLMs, embeddings, prompt engineering, and vector databases.
- You’re technically adept and comfortable with RESTful APIs (JSON), data migration, and configuring complex software integrations.
- You have experience implementing or engineering customer support systems. Familiarity with TheLoops, Zendesk, FreshDesk, or similar platforms is a huge plus.
- You’re a natural educator and excel at communicating with diverse audiences, from developers to executives.
- You have a history of successfully creating and launching educational platforms, documentation portals, or training programs.
What Success Looks Like in 3-6 Months
Within your first 3-6 months, you will have successfully demonstrated your impact by:
- Becoming an Expert: You’ll be fully proficient with TheLoops’s platform, confidently navigating its features, integrations, and configuration options. You’ll also have a deeper understanding of the common challenges and pain points our customers face.
- Leading Implementations: You will have autonomously managed and completed at least two high-stakes customer implementations from start to finish. This includes leading the discovery phase, architecting the solution, configuring the platform, and successfully migrating data.
- Driving Customer Value: You will have received positive feedback from customers, validating that you’ve not only met their technical requirements but have also empowered their teams and improved their operational efficiency.
- Strengthening Team Collaboration: You will have established strong working relationships with the sales, engineering, and product teams, providing valuable feedback from the field to help improve our product and processes.
Ready to get on the Loops? If you’re excited to build the future of AI-powered operations with a team that values autonomy and impact, we encourage you to apply!