Implementation Specialist - WFH


Customer Support

Full-Time / Remote

We fundamentally believe that today’s product needs to be designed with minimal support in mind. We are a seed stage startup bringing product context to support reps to eliminate escalations and drive efficiency.

The co-founders are technology leaders with decades of experience solving the most pressing problems facing enterprises. At TheLoops we:

  • Lead with curiosity: open to ask & learn with clear communication and respect for each other
  • Learn by making: we iterate fast to deliver tangible solution with humility
  • Listen to the Loop: to map our path to success and measure it with autonomy and empathy

Our company proudly serves post sales teams including PayPal, UserTesting, Bloomreach+SauceLabs to name a few.

If you love setting customers up for success and want to get in on the AI momentum, here’s what we’re looking for:

A skilled Software Implementation Specialist to help our clients integrate our SaaS solution into their existing systems.

Our ideal candidate will have experience with identity protocols such as:

  • oAuth/SAML
  • REST API protocols, and
  • Will be proficient in system monitoring and documentation

-Work with clients to identify integration requirements and design optimal solutions
-Work with API integrations using REST API protocols
-Manage implementation projects from start to finish, ensuring successful completion within designated timelines
-Monitor system performance and troubleshoot issues as necessary
-Ensure all integrations meet security and compliance standards
-Create and maintain detailed documentation of all integration projects

-5+ years of experience in software implementation, preferably with SaaS solutions
-Experience with identity protocols such as oAuth/SAML
-Proficient in REST API protocols
-Experience with system monitoring and troubleshooting
-Strong documentation skills
-Excellent communication and interpersonal skills

We look forward to hearing from you!

Apply Now