Technology Services World 2021 (TSW), October 18-20, is nearly upon us and we cannot wait to meet you in Las Vegas to discuss how our intelligent support operations platform can benefit digital businesses by improving resolution time and reducing escalation to assure the life-time revenue of your customers. It may sound obvious but if you correlate the data of your cloud product’s digital footprint with that of your customer, you will get far more insight into why failures are occurring…
Somya Kapoor, our CEO, will be speaking virtually at TSW on Monday October 18 at 12.00PM – 12.20PM in a session entitled “Intelligent Support Operation for Digital Business Success”. Somya will outline how intelligent support operations use product data to enable customer support to become a competitive advantage, and a growth driver for modern digital businesses.
If you have any questions after Somya’s presentation, please feel free to drop by our booth #222. Also, if you’re hungry we are offering complimentary doughnuts from Vegas’s renowned Original Doughnut Bar on Monday between 10.35AM and 10.45AM. If that doesn’t take your fancy, what about Crumbl Cookies, the world’s best cookies, which we will be serving up on Tuesday between 2.20PM and 2.30PM. All are welcome!
At TheLoops, we contextualize data. This enables support representatives to make decisions faster. By learning from collaborations across customer support, customer success and engineering, we transform the support experience by providing insights from broad sets of data and recommendations embedded in intelligent process flows. These intelligent operations upskill representatives with insights and actions within tools such as Salesforce, Zendesk, Intercom and Jira. Real-time insights drawn from people, process, and tooling interactions also help support managers to be more effective in monitoring the state of their service operations.
Technology Services World is organized by the Technology & Services Industry Association, a research and advisory organization. TSW offers an in-person Las Vegas experience, and virtual options to join, which include live presentations and discussion, and networking opportunities. It brings together the brightest minds from the sales and support industries, making it one of the best places to network, discuss ideas, and stay up-to-date with the current trends in the technology services space.
At TSW many thought leaders will be stepping forward and sharing their thoughts on things that matter and what the future holds. The event is about strategizing your support, stopping churn and generating greater revenues. We look forward to meeting you!
