Deploying AI is like any other major system – look at your requirements and quick wins first. Pick a partner with strengths that match your needs and can grow with you. If you are starting a crawl, walk, run journey with AI, you want to make sure that your partner vendor is really good at that crawl stage and can grow with you as you start walking and running. That’s why we chose TheLoops, they can handle them all and adjust to key priorities and needs.
Kartik Yegneshwar
VP Global Support & Technical Success
TheLoops is our 3rd solution partner. They have been a solution partner who can provide complete solution package, not just one part or the other. We are super excited about how AutoQA is actually performing. Moving in a scalable manner, from being able to do just two or three ticket audits to be able to do close to 100% of the ticket audits.
Mohan Anchar
Vice President Of Customer Support at Outreach
Before TheLoops, we had a lot of starts and stops with other AI tools. We’re so glad we didn’t give up and found the platform. TheLoops was the one that finally helped us impact front line Support and Success at the same time with impressive ROI.
Christina Augustine
COO, Bloomreach
Before TheLoops, we had a lot of starts and stops with other AI tools. We’re so glad we didn’t give up and found the platform. TheLoops was the one that finally helped us impact front line Support and Success at the same time with impressive ROI.
Christina Augustine
COO, Bloomreach
Transforming our QA process required a fundamental mindset shift. After an initial validation period where we manually reviewed 1% of interactions, we’ve been able to trust the automated QA system completely, only stepping in when it flags something for our attention.
Monika Aufdermauer
VP, User Success
Transforming our QA process required a fundamental mindset shift. After an initial validation period where we manually reviewed 1% of interactions, we’ve been able to trust the automated QA system completely, only stepping in when it flags something for our attention.
Monika Aufdermauer
VP, User Success
We went from crawl to run stage of AI implementation fairly quickly! When we started seeing the available options within TheLoops, we realized more ways we can use it. As a company, our customer base has grown, we have more issues, but we have decreased in terms of headcount. TheLoops AI is how we augment and make my support agent’s job and my role as a manager so much easier.
Lakshami Rao
Sr. Director Technical Success
Partnering with my peers involves using data to support their goals. Thanks to TheLoops, we’re able to extract data very efficiently and accurately, with minimal guessing. This clarity makes it much easier to take actionable steps and adjust the roadmap with confidence, knowing that the changes will make a real difference.
Genady Rashkovan
Vice President of Support
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