Prediction of Escalation

TheLoops identifies at-risk tickets before they erupt, enabling your team to deliver proactive support while protecting revenue. Keep customer satisfaction a competitive advantage.

Get ahead of
Escalations with Predictive AI

You can’t fix what you can’t see so we decided to change that. Our prediction of escalation insights ensure that you and your team are aligned with the same real-time view across Support and Engineering.

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More Ways We Help You Predict and Prevent

Context That Helps You Know Where To Start

Likely to be escalated helps you take a proactive approach. Understand revenue impact, sentiment, incidents & first response duration–focusing your attention to the most pressing customers.

Early Warning Triggers Align CX

Customer Retention is a team sport. TheLoops provides out-of-the box early-warning alerts so that managers and other teams can monitor resolution updates without ever missing a beat.

Built In Feedback Mechanism With Learning

TheLoops Prediction of escalation model is an auto-learning algorithm that learns from data and every piece of feedback–ticket, agent, resolution. And continues to improve case after case.

Sentiment Analysis: Your First Line of Detection

A key factor in prediction of escalation is Sentiment Analysis. TheLoops has 37 signals of sentiment spanning 4 different categories. These insights also help you predict CSAT, escalations and churn. Download our Solution Brief to learn more.

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Genady Rashkovan is one of many happy customers leading a Support team and benefitting from TheLoops AI

Day 1

Benefits

I was so impressed when my team started getting value from TheLoops within our first few days of implementation. In my twenty years of working in Support, I have never witnessed something like this. We see cases, we see intelligent insights around why a case might escalate, we are also able to instantly see how agents are performing and uncover which agent is delivering the best customer experience in just a few clicks.

Genady Rashkovan

Vice President of Global Support at Tricentis