Intelligent Collaboration with Voice Of The Customer

Align Product, Engineering and Customer Success With A Real-Time, Data Driven Approach

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Account Health Shouldn’t
Catch You Off Guard

Know which customers are on the verge of churn–and what can be done to stop it. TheLoops bi-directional sync delivers sentiment analysis, product feedback analysis, bug tracking trends and major incident summaries directly into Gainsight, Jira and Productboard keeping everyone aligned on account health and priorities.

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Retention Is A Team Effort

Sentiment Analysis for Success

Support Insights from TheLoops contextualize sentiment, prediction of escalation and risk scores, giving CSMs the most accurate way to evaluate customer health and forecast retention and churn.

Product Feedback Analysis

65% of support tickets are product issues. Topics and sentiment help Product teams understand which features customers want and need parallel to the ones that are causing frustration and friction.

Bug Tracking And Incident Management

Ignoring bugs is costly. Trends and incident management summaries, powered by GenAI, provide you with topics and sentiment helping Engineering focus and expedite cases.

TheLoops AI many customers include Koho, an Intercom customer and forward thinking fintech. Join VP of User Success Monika as she shares more on how her team enabled Auto QA and improved their impact on customer support

Visibility in CX Ops

“I’m big on data, so the more I can provide to the team, the better. One of the key things I like to track is how happy—or frustrated—people are when we’re serving them. For example, 54% of tickets are tagged, but only 15% are rated via CSAT. Now, with sentiment analysis, I have 100% of tickets rated. That’s a much more powerful metric to accurately gauge how everyone is feeling about the conversations we’re having.”

Monika Audermauer

VP of User Success + People Culture