Account Health Shouldn’t
Catch You Off Guard
Know which customers are on the verge of churn–and what can be done to stop it. TheLoops bi-directional sync delivers sentiment analysis, product feedback analysis, bug tracking trends and major incident summaries directly into Gainsight, Jira and Productboard keeping everyone aligned on account health and priorities.
Retention Is A Team Effort
Sentiment Analysis for Success
Support Insights from TheLoops contextualize sentiment, prediction of escalation and risk scores, giving CSMs the most accurate way to evaluate customer health and forecast retention and churn.
Product Feedback Analysis
65% of support tickets are product issues. Topics and sentiment help Product teams understand which features customers want and need parallel to the ones that are causing frustration and friction.
Bug Tracking And Incident Management
Ignoring bugs is costly. Trends and incident management summaries, powered by GenAI, provide you with topics and sentiment helping Engineering focus and expedite cases.
3X
Visibility in CX Ops
Now that we are using TheLoops, I’m invited to every sales leadership QBR – previously unheard of for support leaders. Today, retention is critical. We can show we’re retaining more revenue, reducing churn percentage, and predicting future churn. We’re directly impacting our company’s growth trajectory and profitability.
Daniel Rose
VP of Global Customer Experience
