One Platform
Multiple AI Agents
Endless Efficiency
TheLoops is a single, secure platform that integrates AI Agents into your CX workflows
Our platform is not a black box. Achieve time to value in just 4 weeks.
LLMs adapt to your business data, enabling effortless workflow automation and deployment.
Customer Data and Engagement Graph
A real-time knowledge graph integrating customer data, conversations, KPIs, and insights, powered by ML models.
Multi Agent
Orchestration
A central hub managing specialized AI agents, facilitating comprehensive problem-solving with unified control for seamless system operation.
Low Code Connector Framework
An abstraction layer simplifying external integrations, enabling fast connector creation, accelerating development, and reducing costs.
CX-Optimized
LLM Model
A fine-tuned LLM to understand contexts and enable hyper-personalized content generation and decision making.
Key Integrations Include These And More
Access to multiple data sources helps our AI provide context, make informed decisions, and seamlessly integrate into workflows which ensures greater accuracy, faster learning, and more proactive CX.
TheLoops is Enterprise Ready and Secure
TheLoops ensures enterprise-grade security and privacy as a SOC 2 Type 2 certified platform, meeting AICPA standards. It is GDPR compliant for EU data protection and HIPAA compliant for healthcare data, validated by Prescient Assurance, LLC.
500 Hours
Saved Per Month
Before TheLoops, Support managers were spending at least 30 hours per week, 120 hours per month assigning cases, looking at schedules across the board, looking at spreadsheets and queues then manually assigning cases based on who we determined the right agent was. Now we have TheLoops AI assigning and routing cases and simultaneously, AI Agent Copilot is also helping agents work much more efficiently. Combined, we are saving close to 500 hours per month!
Steven Davis
Senior Director of Enterprise Support
1% to 100%
Tickets QA’d
In less than 90 days of implementing TheLoops, we went went from 1% of tickets QA’d to 100% but that wasn’t all. Our CSAT also jumped up from 4.1% to 4.6%. Automated Quality Assurance from TheLoops helped us really truly see where training could be provided–-and we could dig further into specifics and gaps much quicker at scale.
Monika Aufdermauer
VP, User Success
30%
Reduction In Escalations
We now have insights in real time, not as a reaction to something that has happened. And our teams are aligned. We all prevent customer churn before it becomes a risk and we’re also able to prioritize as soon as specific account needs attention.
Lakshmi Rao
Sr. Director Technical Success
Day 1
Value On
TheLoops Al has transformed our operations, saving us countless hours of manual analysis and enabling us to deliver the best customer experience.
Genady Rashkovan
Vice President of Support
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