Overview
Read the “Must-haves” for a Support Experience that Drives Retention and Growth
In this paper, we identify four important differentiators that can enhance modern SaaS customer support.
#1 Greater Depth of Product Knowledge for Agents
#2 Realtime Analysis of User Data
#3 An Efficient Escalation Process
#4 Proactive Identification of Customer Issues
When every support experience has the potential to impact customer lifetime value, a different support model that focuses on streamlining support operations becomes critical.
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7 pages