On-Demand Webinars

AI Agents Explained

AI is moving fast, and so should you.

As a CX leader, staying ahead of the AI curve is crucial. But with so much buzz around terminology, deployment strategies, and what’s needed to integrate AI Agents into your workflows and operations effectively, it’s easy to feel overwhelmed.

Let’s change that. In this on-demand Fireside Chat, we’ll cut through the noise, providing you with clear insights on:

How to navigate the rapidly evolving AI Agent landscape
Clarifying the key terminology and what this all really means for CX teams
Proven strategies for deploying AI Agents faster and more effectively
How QA is an essential component for both your bots and human agents
What else you need to know NOW to lead with confidence in the AI era

Get the answers you need and prepare your team to thrive with AI. Fill out the form to receive this content on-demand today.

About the Speakers

Ravi Bulusu

CTO and Co-founder, TheLoops

Ravi is an innovative engineer with extensive expertise in the design and development of distributed computing, realtime analytics and high availability products. TheLoops is Ravi’s sixth start-up. His previous roles include CTO and Head of Engineering at Aisera, Chief Architect at Caspida (acquired by Splunk) and Senior Staff Engineer at VMware. Ravi holds numerous patents including “Dual-path distributed architecture for network security analysis” and “Enterprise security graph”. Ravi has been working in realtime, machine learning for 25+ years.

Matt Dunn

Head of Customer Success and Support, TheLoops

Somya Kapoor

CEO and Co-founder

CEO and Co-founder at TheLoops

Somya’s experience spans from building ML and predictive analytics products to product go-to-market at leading companies SAP, ServiceNow and other customer service startups. Her company TheLoops is transforming support operations for modern SaaS businesses. She has been working within the space for 15+ years.