On-Demand Webinars

AI at the Intersection

The landscape of Agentic AI in customer experience is evolving at breakneck speed. While everyone's talking about it, few leaders truly understand how Agentic AI is optimizing support operations. Don’t miss this chat especially if you're wrestling with questions like:

How do you move beyond basic automation to truly autonomous AI agents that can handle complex customer interactions?
What metrics actually matter when measuring the impact of agentic AI on your CX operations?
How do you reskill and upskill the right people on your team to oversee and manage your bots?
How do you build a practical roadmap for implementing autonomous AI while maintaining the human touch?

This conversation cuts through the hype to deliver a true perspective from the GVP of Customer Experience at Narvar.

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About the Speakers

Mohan Achar

GVP Customer Experience, Narvar

Somya Kapoor

CEO and Co-founder, TheLoops

CEO and Co-founder at TheLoops

Somya’s experience spans from building ML and predictive analytics products to product go-to-market at leading companies SAP, ServiceNow and other customer service startups. Her company TheLoops is transforming support operations for modern SaaS businesses. She has been working within the space for 15+ years.