AI in Action

Support and Success leaders are eager to hear from peers firsthand when it comes to AI adoption. Because AI is moving so fast, everyone wants to separate fact from fiction and candidly uncover how to pick their first use cases, ensure team adoption and most importantly, demonstrate ROI.

To help you address some of these areas and more, we’ve curated a 2.5-hour interactive session designed to help you rethink AI, the role of AI Agents and learn how to implement AI specific to CX ops.

Each insightful 20 minute micro sessions ensures you’ll hear from the industry experts below on:

How to assess what AI adoption stage you’re at (crawl, walk, run)
Moving your team from fear and hesitancy to AI-empowered
Unpack why AI Agentic platforms are more beneficial than point solutions
Real KPI use cases from AI Agent Copilot, AutoQA, to intelligent routing and more
Evaluating AI for CX from the lens of the ticket lifecycle framework

About the Speakers

Daniel Rose

VP of Global Customer Experience, Alation

Mariena Quintanilla

Founder, Mellonhead

Mohan Achar

VP of Customer Support, Outreach

Kartik Yegneshwar

VP of Global Support & Technical Success, Gainsight

Genady Rashkovan

VP of Global Support, Tricentis

Vice President of Global Support at Tricentis bringing 25 years of experience and expertise into his role. At Tricentis, Genady is driving new digital CX initiatives forward, prioritizing further Support and Success collaboration using TheLoops AI.

Greg Giletto

Head of Customer and Product Support, Bloomreach

Greg Giletto is the Head of Customer and Product Support, Global, at Bloomreach. He and his team are using TheLoops AI Agent Copilot--achieving a 37% increase in operational efficiency.

Lakshmi Rao

Director of Customer Support, Sauce Labs

Matt Dunn

Head of Customer Success and Support, TheLoops

Monika Aufdermauer

VP of User Success, KOHO