Case Study
What happens when a fast-growing fintech with a chat bot, BPO team and email support ditches traditional QA?
KOHO had this as their answer—reduction of duplicate tickets, a 12% boost in CSAT, and $400K savings in the process. Even more impressive? They went from manually reviewing just 1% of tickets to 100% coverage in under 90 days—with zero added headcount using TheLoops platform and AutoQA.
Download this case study as your blueprint for leveraging AI to scale smarter across Support, Product and CX while reducing costs and improving quality.
