On-Demand Webinars
Bloomreach+TheLoops AI: Beyond Measure--Achieving AI-Driven Team and Leadership Alignment
Overview
Access the replay of this Fireside Chat featuring Greg Giletto, Head of Customer and Product Support Global, and TheLoops.
During this informative session, Greg shared how he broke down data and department silos and improved Agent efficiency and customer retention using TheLoops platform for CX operations.
About the Speakers
Greg Giletto
Head of Customer and Product Support, Global
Greg Giletto is the Head of Customer and Product Support, Global, at Bloomreach. He and his team are using TheLoops AI Agent Copilot--achieving a 37% increase in operational efficiency.
Somya Kapoor
CEO and Co-founder
CEO and Co-founder at TheLoops
Somya’s experience spans from building ML and predictive analytics products to product go-to-market at leading companies SAP, ServiceNow and other customer service startups. Her company TheLoops is transforming support operations for modern SaaS businesses. She has been working within the space for 15+ years.