The Impact of AI Agent Copilot—How Gainsight Unlocked Productivity & Replaced Manual Work

AI Agent Copilots are the talk of the CX town these days. But many leaders are still asking, “How do you roll one out? Do they fulfill their promise of productivity gains? Will my team actually trust their accuracy?”

In this exclusive webinar with Steven Davis, Senior Director of Enterprise Support at Gainsight, we answer these questions and more.

In just 40 minutes, we cover:

• How Gainsight not only increased productivity with AI Agent Copilot (saving agents 300 hours per month), they also provide their support team with real-time actionable insights (intent, topics, resolution recommendations and more)
• How intelligent routing works and now saves their Managers 120 hours per month
• Best practices and advice on how to roll out AI across your Support team while ensuring adoption
• Why entitlements and standard transactional data are not enough to help your team achieve meaningful results