Real Leaders, Real Improvements: What It’s Like To Have AI Transform CX Processes

The world of AI is moving fast. And Support leaders Colin Crowley and Lakshmi Rao don’t want you to play the catch up game. Hear as they both share the benefits of AI’s impact on CX processes including AutoQA, predicting customer issues before they escalate, and turning every support interaction into a value-adding opportunity.

Colin and Lakshmi also share best practices around AI implementation, what to look for as you evaluate vendors and why managers and agents alike benefit from AI adoption.

Key Takeaways

1. AI's impact beyond chatbots: Explore diverse applications in sentiment analysis, AI driven quality assurance, AI Agent Copilots and knowledge base generation.
2. Strategic implementation: Start with agent facing technology to maximize benefits and minimize risks.
3. Data-driven decision making: Leverage AI to analyze customer interactions and gain actionable insights to improve your product and cross-team collaboration.
4. Efficiency gains: Learn how AI can save hundreds of hours per month and CX productivity overall.