IFS Loops Support QA

Overview

IFS Loops Support QA streamlines quality assurance for both human agents and bots, ensuring consistent service through real-time, automated evaluations. CX leaders use IFS Loops to:

• Identify coaching opportunities and streamline feedback
• Avoid manual, time consuming processes and backlog
• Ensure fair, transparent, and scalable QA processes
• Automate evaluations while allowing manual QA as needed
• Drive agent performance and customer satisfaction with insights that are viewable, accessible and actionable

Empower your team with Support QA and improve service quality effortlessly.