Overview
TheLoops Support QA streamlines quality assurance for both human agents and bots, ensuring consistent service through real-time, automated evaluations. CX leaders use TheLoops to:
- Identify coaching opportunities and streamline feedback
- Avoid manual, time consuming processes and backlog
- Ensure fair, transparent, and scalable QA processes
- Automate evaluations while allowing manual QA as needed
- Drive agent performance and customer satisfaction with insights that are viewable, accessible and actionable
Empower your team with Support QA and improve service quality effortlessly.
