On-Demand Webinars

Quality Unleashed: A Candid Q+A on AI & Auto QA

How is the AI of today, especially when it’s powered by prediction, a step up from the AI CX leaders have grown to know and depend upon?

During this Fireside Chat with Monika Aufdermauer, VP of User Success at KOHO, you’ll learn just that.

In under 90 days, Monika and her team have leveraged TheLoops predictive CX operations platform to accomplish these remarkable milestones:

-11% reduction in ticket volume
-100% QA on tickets, a substantial increase from 1% with manual review
-CSAT increase from 4.1 to 4.6
-$400k in Support cost savings

As if that’s not impressive enough, Monika and the team at KOHO are now also leveraging TheLoops predictive CSAT based on sentiment.

If increasing your team’s efficiency and working more intelligently with automation and real-time collaboration is your goal, watch the replay here.

About the Speakers

Monika Aufdermauer

VP, User Success

Somya Kapoor

CEO and Co-founder

CEO and Co-founder at TheLoops

Somya’s experience spans from building ML and predictive analytics products to product go-to-market at leading companies SAP, ServiceNow and other customer service startups. Her company TheLoops is transforming support operations for modern SaaS businesses. She has been working within the space for 15+ years.