TheLoops AI-Driven CX Operations Platform Overview


Enterprise Ready. Low-Code, No Code. Powerful and Predictive.

TheLoops is an all-in-one Intelligent platform providing actionable insights for CX teams using prediction and GenAI to increase your team’s productivity. The most popular use cases for getting started with TheLoops include:

  • Real-time visibility across your Support operations with dashboards for agent performance, escalation prediction, backlog management, Auto QA, customer sentiment, impact analysis and more.
  • Super powering your frontline agents productivity and efficiency with our AI Agent Copilot capabilities.

This brief provides you a quick understanding of TheLoops functionality and impact.