CEO and Co-founder
Learn About a New Support Model for Digital Business
In this video, CX leader Somya Kapoor of TheLoops discusses a new model for customer support in the digital age.
If your customers are connected to your digital product, then your support team should be too with realtime access to user data to facilitate effective, personalized service.
Intelligent SupportOps is how you deliver support for digital products.
About the speakers
CEO and Co-founder at TheLoops
Somya’s experience spans from building ML and predictive analytics products to product go-to-market at leading companies SAP, ServiceNow and other customer service startups. Her company TheLoops is transforming support operations for modern SaaS businesses. She has been working within the space for 15+ years.