Industry Report

TSIA Partner Report: State of Technology 2022


Learn the Critical Support Tactics for Building a Profitable SaaS Business

In this report, TSIA Distinguished Researcher, John Ragsdale examines the critical infrastructure for building a profitable SaaS business model.

“Companies working to master the new market dynamics and profitably deliver value to customers must make investments in their infrastructure, not only to improve automation and efficiency, but also to take advantage of emerging tools that can deliver both business value and a competitive advantage. “

John explores innovative technologies related to each tactic for companies to begin creating road maps for investment priorities.