Know your leading indicators
TheLoops Impact Analysis scores every customer interaction based on revenue at risk, sentiment, and product usage so you can make real-time decisions that drive business outcomes.
Impact Analysis
Identify
churn risk early
TheLoops provides early warning for customers at risk of churning, making it easy to enlist success and engineering to help resolve your most critical cases.
Enable data-driven prioritization
TheLoops provides data-driven prioritization of your tickets, enabling alignment between support and engineering on where to focus first.
Get ahead of CSAT with sentiment
TheLoops provides accurate customer sentiment and syncs that data to your connected tools, enabling your customer success team to reach out without waiting for a CSAT notification.
Define custom scoring criteria
Easily create custom scoring criteria using data from any of your connected systems:
Hit support SLAs
Prioritize support requests based on customer SLA commitments.
Prioritize escalations
Prioritize escalations based on churn risk and time to deal renewal.
Fix costly bugs first
Prioritize bug fix requests based on customer sentiment and product usage behavior.
“Engineering really thinks about ARR-impacted top line metrics. It was as simple as saying, ‘hey you can see this issue is an X million dollar impact.’ It’s actually brought a huge alignment within Ada.”
Head of Customer Success
Get started today
Our library of no-code integrations makes it quick and easy to get started—no technical skills required.
