Pull Reports In Minutes Not Days
TheLoops UI and realtime reporting framework removes the need for a data engineer. Drag and drop functionality lets you build quickly and easily with data from any system you’ve integrated.
Analytics, Alerts And More!
Boost Efficiency With Workflows
Build customizable workflows with cross-platform automations that are helpful in saving your team time. Available for support, backlog, escalation and feature creation to start.
Be Proactive With Early Warning Triggers
Out of the box alerts for email and Slack deliver critical information such as SLA breaches. Within TheLoops Platform, alerts direct your attention to anomalies and trends.
Understand Cases Better With Scores
Risk score, Attention Score, Impact score–these are just a few of the scores generated by TheLoops AI. Scores are also automated and based on dynamic attributes.
4X
More Visibility in CX Ops
We were looking for a centralized overview. We needed a birds eye view to help us detect changes on the urgency of customer issues while eliminating the need to look at tickets 1 by 1. We landed on TheLoops because it was both easy to look at and easy to take action on.
Hanis Khaidir
Director of Support
