See Agent Performance in Seconds

TheLoops provides contextualized scores for your agents based on first response time, ticket age, customer sentiment and more.

Ensure Agents Follow Processes
Ensure Agents Follow Processes

Monitor Agent tone, empathy, compliance, knowledge and accuracy with easy to view analysis, charts and GenAI powered summaries.

Predict CSAT & Automate Reporting
Predict CSAT & Automate Reporting

Predict CSAT for every conversation ensuring your agents are solving customer issues, no surveys required.

Know Where To Focus Training
Know Where To Focus Training

Actionable insights help you coach your team to deliver world-class support. Track performance & progress in one centralized place.

Measurement To Help You Manage
Measurement To Help You Manage

Extract quantitative and qualitative signals from customer conversations across various channels and languages.

Genady Rashkovan is one of many happy customers leading a Support team and benefitting from TheLoops AI

For the first time in twenty-five years of working in Support, I was amazed to learn that we can get intelligent insights that help predict and prevent escalations, provide a unique perspective on agent’s performance and form a Customer Health score based on case content, handling and trends.

Genady Rashkovan

Vice President of Support

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