Knowledge Gaps and Generation
The Smarter Way To Detect Gaps and
Update Your Knowledge Base
Go from Outdated Knowledge Bases to Dynamic, AI-Driven Documentation
Create personalized business content using AI that analyzes your support tickets for insights
Harness Your Organization’s Collected Wisdom
Transform your workplace’s unique insights into comprehensive articles by mining agent notes and support tickets
Every generated article comes with full citations, ensuring transparency and reliability
TheLoops AI can refine or reformat content on demand
Tailored and customizable to your unique systems and processes
AI That Helps Agents Quickly Review, Edit & Approve
Receive targeted recommendations for content that boosts support efficiency
Automatic knowledge updates keep your content fresh based on case resolution notes and relevancy
Proactive gap analysis identifies and fills knowledge gaps to strengthen content quality
Flexible content creation helps your team generate or modify content on any topic with intuitive, free-form prompts
Instant Documentation Instant Impact
Save time with AI-recommended articles based on real employee needs
Resolve customer inquiries faster while reducing wait times and enhancing overall efficiency
Deliver step-by-step, self-serve resolutions with factual, employee-focused documentation
Store and access all AI-generated content in a secure, centralized library for easy reference and refinement
25% Increase In Agent Efficiency
TheLoops AI gives you a continuous feedback loop that your agents can rely on. It really is helpful in having that continuous response to an agent as the interaction is ongoing. We’ve increased efficiency by 25%. TheLoops also saves me a lot of time so that I don’t have to do audits and time intensive analysis.
Lakshmi Rao
Director Customer Support at Sauce Labs
Resources on AI Driven CX
