Streamline Support And Delight Customers, Effortlessly
Say goodbye to static routing rules and hello to dynamic, AI-driven tagging and routing that match customers with the perfect agent every time
Key Features That Managers and Agents Love
Managers get hours back to put towards higher value tasks.
Agents get freed up from error prone, tedious work.
Auto-Classification
Our AI automatically applies topic classification, ensuring tickets reach agents with the right expertise
Smart Prioritization Using Impact Scores
Critical issues get the attention they deserve, reducing response times and boosting satisfaction
Workload Balancing
Optimize ticket distribution based on agent skills, availability, and capacity
Manage A Complex Process With Ease
Auto Tagging and Routing removes round robin reliance, tracking availability, juggling holidays, and vacations across globally distributed teams, and it helps you recover hidden costs
Boost Efficiency
Reduce resolution times by up to 30% with our AI-powered routing.
Enhance Satisfaction
Connect customers to the best-suited agents for their specific needs.
Align with Business Goals
Utilize every interaction as an opportunity to improve your bottom line.
Intelligent Insights
Understand customer intent and sentiment across all channels.
Cut Operating Costs
Streamline workflows and reduce expenses.
Seamless Integrations
Works flawlessly with your existing systems, customized to unique needs.
120
Hours Saved for Managers Each Month
Before TheLoops, Support managers spent at least 30 hours per week, 120 hours per month assigning cases, looking at schedules across the board, looking at spreadsheets and queues then manually assigning everything based on who we determined the right agent was. This was just not sustainable or scalable. Now, we have TheLoops AI assigning and routing cases. Our managers time is reinvested in coaching, reviewing insights and higher impact work.
Steve Davis
Senior Director Enterprise Support at Gainsight
Resources for Auto Tagging and Routing
