Auto QA: AI-Driven Quality Assurance Made Easy
Untap the benefits of instant quality assurance using TheLoops powerful, AI-driven platform. Faster analysis. 100% coverage. Transparency and coaching your agents will appreciate.
The Fastest Growing
Use Case of AI for CX
Say goodbye to limited coverage, incomplete data and inconsistent CX.
Your Support Your Standards
TheLoops Auto QA evolves you beyond measuring 3%-10% of your conversations manually through time-consuming, cumbersome processes to instant efficiency with 100% scoring across all support interactions (conversations, tickets and emails).
Choose from our own out of the box Support signals and rubrics to guide your scoring or configure scoring with your own quality measures
Rapidly pinpoint areas of improvement and identify gaps across teams, product lines, languages, and geographies
Pick and choose which ticket types shouldn’t be scored via Auto QA
Assess agents and bots separately
Help Your Agents Always Hit The Mark
Agents get to see their strengths and weaknesses. Managers get to uncover areas that require the most attention backed by solid data. And Customers—they get personalized, consistent support.
Monitor and track Agent tone, empathy, compliance, knowledge and procedures
Easy to understand: we provide trend analysis, charts and GenAI powered summaries
Automation and alerts integrate with everyday workflows to notify Managers when agent scores drop too low
Accurately Predict CSAT At Scale
Measure CSAT like you’ve never done before–-with predictive power, at scale, and no delays.
Surveys are limiting and misleading—predictive CSAT, on the other hand, empowers you to understand all customers at risk of churn right away
37+ signals of sentiment go beyond positive, negative and neutral
Predict CSAT for agents and bots separately, ensuring both are solving customer issues
Know Where To Focus Training
Actionable insights help you coach your team to deliver world-class support. Track performance & progress in one centralized place.
Retain employees longer and boost morale with timely, immediate QA coaching plans and guidance
Agents can also see their performance and dispute scores if need be
Auto QA helps Managers route the right cases to the right agents based on skill, sentiment and other factors
How Auto QA Helped KOHO Boost CSAT
Learn firsthand how the team at KOHO went from 1% of tickets QAd to 100%–while boosting their CSAT from 4.1 to 4.6 and saving $400k in the process.
Resources for Auto QA
From 1% to 100%
In less than 90 days of implementing TheLoops, we went went from 1% of tickets QA’d to 100% but that wasn’t all. Our CSAT also jumped up from 4.1% to 4.6%. Automated Quality Assurance from TheLoops helped us really truly see where training could be provided–-and we could dig further into specifics and gaps much quicker at scale.
Monika Aufdermauer
VP, User Success
