Upskill your agents
TheLoops Agent Assist & Monitoring delivers insights and context alongside tickets for agents, and detailed agent performance metrics and conversation views for managers.
Agent Assist & Monitoring
Agent Assist
Increase agent efficiency
TheLoops AI automatically surfaces intelligent insights and context alongside tickets, so agents can resolve issues faster without leaving their ticketing tools.
Agent Monitoring
Score agent performance
TheLoops Agent Monitoring delivers automatic performance scores for your agents, and predicts CSAT for every conversation, providing managers with a solid baseline for coaching conversations.
Agent Monitoring
Customize performance reports
TheLoops customizable Agent Monitoring dashboards provide KPI-focused views of agent performance tailored to your needs. See handle times, impact on customer sentiment, number of escalations, and more.
“TheLoops is helping run the AI on Zendesk and Jira tickets and combine that with CRM data to give us customer insights in a contextual way. This is invaluable to our CSMs and this is the first thing they look at every day.”
VP of Customer Success
Get started today
Our library of no-code integrations makes it quick and easy to get started—no technical skills required.
