Agent Assist & Monitoring

Upskill your agents

TheLoops Agent Assist & Monitoring delivers insights and context alongside tickets for agents, and detailed agent performance metrics and conversation views for managers.

Upskill your agents

Agent Assist

Increase agent efficiency

TheLoops AI automatically surfaces intelligent insights and context alongside tickets, so agents can resolve issues faster without leaving their ticketing tools.

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Agent Monitoring

Score agent performance

TheLoops Agent Monitoring delivers automatic performance scores for your agents, and predicts CSAT for every conversation, providing managers with a solid baseline for coaching conversations.

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Agent Monitoring

Customize performance reports

TheLoops customizable Agent Monitoring dashboards provide KPI-focused views of agent performance tailored to your needs. See handle times, impact on customer sentiment, number of escalations, and more.

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“TheLoops is helping run the AI on Zendesk and Jira tickets and combine that with CRM data to give us customer insights in a contextual way. This is invaluable to our CSMs and this is the first thing they look at every day.”

VP of Customer Success

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Our library of no-code integrations makes it quick and easy to get started—no technical skills required.

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