AutoPilot Capabilities
Smart Resolution Suggestions
Autopilot is not a decision tree. Instead, it analyzes historical resolution data and contextual resources for each response.
Customer Ticket History
Autopilot can tailor responses based on customer’s previous interactions, reducing repetitive issues and duplicate tickets.
Seamless Ticket Creation
If human help is needed, Autopilot creates tickets, fills details and provides summaries providing full context.
Ticket Comments
Customers can add comments and make changes within their AI generated tickets.
Dynamic Status Updates
Autopilot can provide ticket updates or close tickets without human intervention.
Configurable Widget Modes
Embed multiple formats (Expanded, Compact, Bot) across your webpage or community.
37%
Efficiency Gain
TheLoops covers all key use cases across the ticket journey and provides excellent support focus. The team collaborates closely with us to ensure we realize real, measurable value and drive lasting impact across our support operations.
Greg Giletto
Director of Global Support and Academy
Handoff That Doesn’t Drop Off
Reduce case discovery time and inefficiencies as issues move from customer to AI agent to human agent, reducing friction and frustration.
- Seamless Handoff: If it’s unable to resolve the customer’s issue, human agents can intervene with full context immediately available in their workspaces.
- Instant Ticket Creation: Support tickets are auto-generated with labels and summary, linking to the chat history for continuity.
- User Transparency: Customers see status updates in real time and can track progress without repeating their issue.
Course Corrects And Continuously Learns
Autopilot connects your knowledge, customer data, and more to deliver dynamic, tailored responses—not generic replies. Built-in guardrails ensure quality and close the feedback loop for continuous improvement.
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Connected Intelligence: Integrates with all key systems to access real-time data and contextual knowledge.
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Adaptive Learning: Learns from every engagement to continuously improve performance.
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Automated QA: Based on your monitoring standards and rubric, QA scores interactions and provides you with real-time visibility, minimizing misinformation and low quality outcomes.
AI Agents That Don’t Just Assist – They Accelerate
Equip your support operations with 100+ AI Agents that cover the entire ticket journey, ensuring faster resolutions and better customer experience at every touchpoint.
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Resources for AI Autopilot
