We’re thrilled to be exhibiting at this year’s Customer Contact Week Las Vegas 2025. Visit our team at Booth 1712 and discover how our AI Agents for CX enhance every aspect of CX through our unified Agentic platform. We’ll have giveaways, raffles and demos on site.
- Start With AI Agent Copilot:
Agent Assist works side by side with your support team—guiding agents through each case with real‑time next‑step recommendations, surfacing the right resources, and updating knowledge to close gaps. Growing your team? Copilot helps new agents ramp 10x faster.
- Course Correct with AutoQA:
Accelerate your quality‑assurance coverage and boost QA reviews for both agents and bots. AutoQA continuously tracks performance metrics, provides custom training plans, and monitors progress to ensure gaps finally close.
- Predictive CSAT: Insights You Can Actually Count On
Leverage AI to analyze and track real‑time sentiment across 37+ OOTB signals and harness predictive CSAT scoring. Gain a 360° view of customer sentiment, flag at‑risk interactions, and trigger tailored interventions that boost retention.
- Manager Control Center:
Generate real-time, prompt based reports—complete with trend visualizations and AI‑driven insights—to quickly assess team performance, case intelligence, trends and revenue impact.
- AI Autopilot for Self-Service:
Deliver personalized, relevant self‑service at scale! Autopilot is the best way to manage your customer facing AI—making it easy to involve a human agent, monitor updates to ticket status and deflect the right interactions in one fell swoop.
Schedule Your Meeting Here
1% to 100%
In less than 90 days of implementing TheLoops, we went went from 1% of tickets QA’d to 100% but that wasn’t all. Our CSAT also jumped up from 4.1% to 4.6%. Automated Quality Assurance from TheLoops helped us really truly see where training could be provided–-and we could dig further into specifics and gaps much quicker at scale.
Monika Aufdermauer
VP, User Success
30%
Reduction In
Escalations
We now have insights in real time, not as a reaction to something that has happened. And our teams are aligned. We all prevent customer churn before it becomes a risk and we’re also able to prioritize as soon as specific account needs attention.
Lakshmi Rao
Sr. Director Technical Success
37%
Operational
When we first engaged with TheLoops, we were clear about our vision: support should be viewed as the frontline of customer success. Initially, this frontline data was very siloed. We approached it with the mission of enhancing both efficiency and customer experience.
Christina Augustine
COO
Browse Our Resources On TheLoops Platform
