As Silver Sponsors of this year’s TSIA Envision, we’re here to help you and your team with Reimagining the B2B Customer Lifecycle.
- Start With AI Agent Copilot:
Agentic AI works side by side with your agents to resolve complex cases, increase efficiency and ramp new agents faster.
- Course Correct Right Away with AutoQA:
Scale and streamline QA adherance for agents and bots through automation and AI. 100% coverage with the ability to manually QA as needed, too.
- Complete customer health with predictive case intelligence:
Real-time sentiment analysis, Predictive CSAT, trend analysis–this is just a snapshot of how deep you can go into understanding your customers in real-time.
See TheLoops in action as we answer your questions on improving workflows, driving business outcomes and helping anyone on your team: Success, Support, Product or Engineering, get actionable insights within their own technologies.
500 Hours
Saved Per Month
Before TheLoops, Support managers were spending at least 30 hours per week, 120 hours per month assigning cases, looking at schedules across the board, looking at spreadsheets and queues then manually assigning cases based on who we determined the right agent was. Now we have TheLoops AI assigning and routing cases and simultaneously, AI Agent Copilot is also helping agents work much more efficiently. Combined, we are saving close to 500 hours per month!
Steven Davis
Senior Director of Enterprise Support
1% to 100%
In less than 90 days of implementing TheLoops, we went went from 1% of tickets QA’d to 100% but that wasn’t all. Our CSAT also jumped up from 4.1% to 4.6%. Automated Quality Assurance from TheLoops helped us really truly see where training could be provided–-and we could dig further into specifics and gaps much quicker at scale.
Monika Aufdermauer
VP, User Success
30%
Reduction In
Escalations
We now have insights in real time, not as a reaction to something that has happened. And our teams are aligned. We all prevent customer churn before it becomes a risk and we’re also able to prioritize as soon as specific account needs attention.
Lakshmi Rao
Sr. Director Technical Success
Day 1
Value On
TheLoops Al has transformed our operations, saving us countless hours of manual analysis and enabling us to deliver the best customer experience.
Genady Rashkovan
Vice President of Support
Book Your Personalized Demo Here
Meet With Our Team
Marc Losito
Head of Sales
Ravi Bulusu
CTO and Co-founder
Jaclyn Mullen
Head of Marketing
Somya Kapoor
CEO and Co-founder
Browse Our Resources On TheLoops Platform
