Predictive CSAT

Know how your customers feel, right then and there—no waiting, no guessing, no delays.

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Powerful. Reliable. Predictive.

Surveys only capture a fraction of customer feedback. Predictive CSAT solves this challenge. Real-time sentiment, based on 37+ signals, helps identify how your customers feel, then calculates each interaction into a real-time score allowing you to get ahead of negative CSAT before it leads to churn.

The Advantages Are AI-Endless

Smarter Measurement Leads To Better CX And Happier Customers

Real-Time Insights

Understand customer sentiment and actionable insights in real time.

Complete Picture

Capture more data on a wider group rather than frustrated or happy replies.

Continuous Coverage

Monitor every interaction, 24/7, for full visibility and continuous CSAT.

Early Warning Alerts

Proactively address issues with AI-driven alerts that signal low CSAT.

No Survey Fatigue

Predict CSAT without relying on constant surveys, reducing customer burden.

Fine Tuning & Learning

Our AI continuously improves predictions and recommendations.

Impactful for Agents, Managers, Success+More

Support Agents

Support Leaders

Customer Success

Support Agents

Predicted CSAT right within workspaces enables agents to proactively address dissatisfaction before it escalates. Agents can personalize their responses, prioritize at-risk cases, and adapt their approach to boost satisfaction.

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Support Leaders

Never miss a beat—predictive CSAT keeps you in tune with your customers and support experience. Better prioritize team performance, coach agents on areas of improvement, and allocate resources to high-risk cases before they boil over.

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Customer Success

Use predictive CSAT to serve as an early warning indicator regarding customers who are unhappy or at risk of leaving. Empower your Customer Success teams to intervene, address concerns and unblock customer friction way ahead of churn.

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Browse Our Resources On TheLoops Platform

Solution Brief

TheLoops 37 Signals of Sentiment

Blog

AI in Customer Experience: Why Waiting for Perfection is Holding You Back

Monika Aufdermauer

Somya Kapoor

On-Demand Webinars

Quality Unleashed: A Candid Q+A on AI & Auto QA

15%

Boost To CSAT in less than 90 Days

Predicted CSAT and real-time sentiment analysis is our early warning system, allowing us to identify at-risk customers and intervene before they even reach out with an issue. Why wait for someone to be upset? With TheLoops predictive CSAT, we went from 4.1 to 4.6 in less than 90 days.

Monika Aufdermauer

VP of User Success, People+Culture