Advantages Of TheLoops Platform
No-Code, Low-Code, No Hassle
AI that’s not a black box and doesn’t require a developer.
Your Data Is Always Secure
TheLoops is compliant and enterprise grade ready.
Enhances Your Support Processes
Build workflows & automations to drive efficiency.
The Latest AI Technology
GenAI, prediction, topic modeling, sentiment and more.
No-Code, Low-Code, No Hassle
AI that’s not a black box and doesn’t require a developer.
Your Data Is Always Secure
TheLoops is compliant and enterprise grade ready.
Enhances Your Support Processes
Build workflows & automations to drive efficiency.
The Latest AI Technology
GenAI, prediction, topic modeling, sentiment and more.
FAQs
No, although we are a platform that’s extensible, we recommend you start with 1-2 use cases for implementation then expand as your needs and adoption of AI grow.
First, we are built with AI from the ground up. TheLoops AI helps you score interactions, uncover real-time anomalies and trends while also benefiting from topic modeling, sentiment analysis based on support signals and GenAI. We purposely built a platform so you would never need another point solution again. Also, TheLoops AI is predictive. We can predict CSAT, predict Churn, predict escalations and more empowering you to provide personalized support that truly retains customers.
AI-Driven tagging and routing is a focal point for many CX teams. We do provide this and can help you route tickets to the right agents based on skills, availability, product knowledge, complex cases and more.
Chat-GPT has made the use of AI widely available but that doesn’t mean that it’s hands off. There is a team behind the scenes training the model, maintaining it plus GPT alone cannot handle your business data. We have built TheLoops from the ground up to support CX teams with governance, security and extensible use cases. To understand why it’s not as simple as deploying Chat-GPT, read our blog on semantic layers.
We are happy to connect, hear about your individual needs and share pricing based on our discussion. Please schedule a discovery call with our team to get this going.
Yes, we do. Please set up time to speak with our sales team.
Resources for Platform
30%
Reduction In Cost Per Ticket
“We want a complete overview of what’s happening in our customer’s lifecycle, so that even before contact happens, we proactively reach out and mitigate it. This is where we are partnering with TheLoops to gain these customer journeys through insights then proactively reach out and mitigate the contact even before the contact happens.”
Santosh Addanki
Senior Director of AI and Platforms
